If you ever encounter a problem with your site and are incapable of fixing it on your own, ask the web hosting company’s tech support team to assist you to get the website back online. A timely resolution would be the best-case scenario, but lots of hosting companies reply within twenty four hours and even more, particularly if you are doing business with a reseller. Even if the problem can be resolved quickly, your website may not work correctly or it may not be available whatsoever for an extended span of time, so you may lose potential clients as it is extremely unlikely that anyone would be enthusiastic to come back to a site that’s inoperational. Therefore, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can answer and help you in a timely manner. If a web app update doesn’t go smoothly or you delete something by mistake, for example, the site must be fixed swiftly in order to prevent prolonged unavailability.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting plans come with a one-hour response time guarantee, so irrespective of what query or difficulty you may have, we will always be there to help you. In fact, it rarely takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both sales and technical matters. Our tech support engineers will be at your service 24x7, even on weekends and legal holidays, which goes to say that you will obtain immediate support at all times. We are aware of how precious time can be, so by the time we answer your support ticket or email, we will have explored the issue and, if we haven’t found a solution, we will give you more details about what you have to do on your end, when the situation demands it. With our support services, you can rest assured that there will be someone to help you out immediately, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a tech support ticket via your web hosting Control Panel or write an email regarding your semi-dedicated server, you’ll get a response within maximum one hour. You can get in touch with us whenever you need in regards to general, technical or billing issues and considering that we are available to you 24x7x365, you’ll invariably receive support in a timely fashion. Based on the particular issue or question, we will supply you with more info, eliminate the problem if it’s been caused by something that’s within our reach or advise you on what steps to take if you have to update a particular setting for a web-based app that we don’t have access to. You can forget about waiting around for a whole day for every answer. As a matter of fact, in most cases we answer tickets and emails within 20-25 minutes max.