Technical Support Channels
A 60–Minute Response Guarantee
All your assistance requests will be replied to within maximum 1 hour after the trouble ticket or email is received. If your issue requires further assistance from a server admin, we will direct the ticket or the e–mail to the person on duty, right away then leave a note to notify you that more time will be required for discovering a solution. And if you make use of the Optional Admin Services package, all of the server management services included there will be completed whenever you wish.
A Premium–Quality Help Desk Support Service
Our tech support team will be at your disposal 24/7 should you require help with the Web Control Panel or with any of the applications that we pre–install for you on the dedicated web hosting server. And if you require assistance handling the regular administration tasks on your dedicated hosting server, you can take advantage of the Optional Admin Services package, that includes data backup disk storage space, Operating System updates every week, troubleshooting and installation procedures, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan comes with our free–of–charge Web Control Panel, which sports an extensive knowledge base and a set of instructional video tutorials. Whenever you require help with the Web Control Panel, just click on the Videos or Help buttons situated in the top right corner.