Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Reply Warranty

  • Our group of techs will try their best to answer to your assistance needs within less than 1 hour. If, however, the difficulty you have stumbled upon needs the help of the Admin =Team,= we’ll forward the ticket to the administrator on duty and will post a reply to let you know.

  • Top quality support service

  • Qualified Technical Help Service

  • We’ll be working for you 24 hours a day to give you help and tech support as well as to help you with any difficulty that you could have while you are organizing your virtual server. We will support you with all pre–configured software, such as your Operating System, server administration panel (in accordance with the VPS type) and the Web Control Panel created entirely by us.

  • Intuitive help center

  • An Educational Help Section

  • A comprehensive and routinely updated collection of articles is included in our custom–built Web Control Panel. It gives you quick tips about how to perform all the essential site maintenance duties. The Help zone offers you exhaustive how–to article tutorials and step–by–step video courses. You can access the Help area by hitting the Help or Video buttons in the top right side of each Control Panel section.