24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting plans are round-the-clock, so you can forget all about waiting for a couple of days so as to receive assistance. If you are not our client yet, you can call us, chat with a representative or send an e-mail. If you currently have an account, you're able to open a support ticket on top of the other three methods of contact. You are able to choose the most appropriate way to contact us based on where you are or the hardware you use. We can easily assist you for almost any hosting-related query that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you can take full advantage of our 24/7 support services even on public holidays. Your web sites will be available all of the time and so will we. With many different communication options, you'll be able to select the most convenient way to get in touch with us and learn more about our solutions in case you do not have an account yet, or ask for support if you're already our customer. You are able to call us, start a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have 1-hour answer time guarantee, even though it hardly ever takes over 20 min to get assistance no matter the complexity of the trouble. With our customer and technical support services, we will be available for you whenever you need us, not a couple of days after that.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we offer come with 24/7 support via several means of communication and with a one-hour max reply time warranty. If you want to learn more about the plans or you have some billing or general questions, you can call one of the local numbers that we have internationally or you can use our live chat support and speak to a live representative. For strictly tech matters which need some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, since these channels are more appropriate to track a certain issue. The answer time for them rarely surpasses 30 mins, so you can forget about having to wait for an entire day so as to get support. The support service is available for any server-related matters, including the pre-installed software. In case you'd like to receive help with third-party apps, you can consider ordering the Managed Services upgrade that we supply for all the packages.