In case you have ordered a hosting package and you’ve got certain questions with regard to a given function/feature, or in case you’ve bumped into some problem and you require support, you should be able to get in touch with the respective customer care team. All web hosting companies deploy a ticketing system no matter if they offer other ways of contacting them along with it or not, as the best way to fix an issue most often is to open a ticket. This method of communication renders the responses exchanged by both parties easy to track and permits the tech support engineers to escalate the situation in case, for example, a sysadmin should interfere. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will have to have no less than 2 separate accounts to touch base with the client support staff and to actually administer the hosting space. Non-stop switching from one account to another could often be a headache, not to mention the fact that it takes a very long period of time for the majority of hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting plans is not separate from the web hosting account. It is part of our all-inclusive Hepsia Control Panel and you will be able to access it whenever you need with just a few clicks of the mouse, without having to leave your account. The ticketing system offers a quick-search box, so you can track the status of virtually any support ticket that you have submitted in the past, if necessary. Moreover, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to resolve a particular issue before you actually post a ticket. The ticket response time is no more than one hour, which implies that you can receive prompt assistance at any time and if our help desk staff suggests that you should do something in your hosting account, you can do it momentarily without having to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was created with one aim in mind – that you should be able to manage everything associated with your semi-dedicated account in one single location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an inquiry or bump into a challenge, you can get in touch with our tech support staff members momentarily without having to use a completely different admin console. You can browse through your website files or check a variety of settings within your account whilst posting a new ticket or reading the answer to an old one. If you’ve got a plethora of tickets and you would like to track down a specific one, you can use the clever search functionality, which is available in the Help section of the Control Panel. We guarantee that you will get a reply in no more than 60 minutes irrespective of the nature of your question or issue.