Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help Center included in your Web Control Panel offers a selection of help articles and commonly asked questions. Aimed towards resolving any common issue that you may chance upon, they are written by our support team of proficient techs.

  • Top quality support service

  • Tutorial Videos

  • We have compiled a selection of instructional video tutorials that visually explain how you can take care of a typical issue connected to your shared hosting plans account. You’ll find the video lessons in the Help Center section.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 customer service and feature a sixty–minute support ticket response guarantee. Our qualified techs will be online for you 7 days a week and will fix any issue that you could possibly run into within maximum sixty minutes after the support ticket submission. In most instances, an answer will be given to you in less than 20 minutes.