In the event that you've ever had a shared hosting account in the past or you've dealt with any other type of online service, you are probably aware from your personal experience that for certain things it is better to consult with a live person on the phone rather than exchange tickets or emails. If you want to know more about a particular service before you buy it or if something small has to be done, for example, it will be much easier and faster to do it real-time. If you're given the option to get in touch with representatives by phone, it's also very likely that you're using the services of a real hosting provider, not just a reseller. The level of support that you can get on the phone may differ between different providers - from very general matters to dedicated technical support. Usually the majority of suppliers offer pre-sales assistance and first level telephone support, while more complex technical issues are resolved through e-mail and / or tickets.

Phone Support in Shared Hosting

All of our shared hosting plans include telephone support fourteen hours a day even on official holidays, so that if you don't have an account yet, you're able to give us a call and find out more about our services or whether we will meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you will be able to contact the phone number which is nearer to you. In case you are an existing customer, we can assist you in a timely manner with all of the general and billing matters and with multiple technical matters to save you time and efforts - we acknowledge the fact that in some cases it is much easier speak with a live person and get things done right away. Of course, some problems simply cannot be taken care of on the phone, so if this is the case you will be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply include real-time phone support for 14 hours every day. In case you are unsure which plan is suitable for your web sites, you would like to learn more about a plan's specs or you'd like to have any other info about our solutions, you're able to call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will help you. In case you currently have an account, you are able to get in touch with us about sales and general issues, although we are usually able to help with many technical issues as well. For strictly technical issues you will have to employ our built-in ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option if your problem needs more time to be taken care of or it needs to be escalated to our system administrators.