Phone Support in Shared Hosting
All of our shared hosting plans include telephone support fourteen hours a day even on official holidays, so that if you don't have an account yet, you're able to give us a call and find out more about our services or whether we will meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you will be able to contact the phone number which is nearer to you. In case you are an existing customer, we can assist you in a timely manner with all of the general and billing matters and with multiple technical matters to save you time and efforts - we acknowledge the fact that in some cases it is much easier speak with a live person and get things done right away. Of course, some problems simply cannot be taken care of on the phone, so if this is the case you will be able to use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we supply include real-time phone support for 14 hours every day. In case you are unsure which plan is suitable for your web sites, you would like to learn more about a plan's specs or you'd like to have any other info about our solutions, you're able to call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will help you. In case you currently have an account, you are able to get in touch with us about sales and general issues, although we are usually able to help with many technical issues as well. For strictly technical issues you will have to employ our built-in ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option if your problem needs more time to be taken care of or it needs to be escalated to our system administrators.