A live chat is a real-time way of communication between a hosting provider's support team and its clients. It is an efficient way to get some info about the web hosting services or get some issue resolved as you're talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the lower possibility of errors when you exchange info such as usernames or domain names, the more rapid response time because the communication is live as well as the fact that you do not have to stay on the chat constantly - you'll be able to do something different while the representative investigates the issue in question. Furthermore, you'll be able to join a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone charges that you will have to pay in case you are calling to another country.

Live Chat Support in Shared Hosting

As we acknowledge the fact that numerous problems can be resolved when you talk with a live person, we supply a live chat service for all our potential and active customers. Our chat is online every day and our customer support agents will assist you with a number of questions and situations. If you aren't our client yet, you can find out more about our shared hosting packages and the website hosting environment in general so that you can make sure that your sites will work properly on our servers. In case you already have an account and you've got some questions or you experience any issues with some of our solutions, you will be able to join us on the live chat and we will provide you with the needed details or assist you to troubleshoot the issue. You'll need to open a trouble ticket for specific troubles which need longer time or the help of a system administrator, but for the majority of basic issues you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, therefore when you have any questions for our semi-dedicated plans, you will be able to talk with our customer care team anytime regardless if you have already purchased an account or not. In general, the chat service is for pre-sales, billing and general questions and troubles, yet we can help you with quite a lot of tech questions too. We can help you choose the proper package for your websites if you do not have an account yet, we can answer any billing questions or concerns you could have or we can assist you with installing your new e-mail address on your PC or smartphone - all the abovementioned will be done quickly since our live chat service is available all day, each and every day. No matter when you need assistance, you'll be able to chat with a representative and save time and effort.